Shipping policy
Shipping Policy
At CalmyCollar, we want your shopping experience to be safe, smooth and transparent. Below you will find information about order processing, delivery, address changes and delivered packages.
Processing Time
We begin processing your order as soon as it is placed.
Orders normally take 2–3 business days to be processed and shipped, excluding weekends.
During periods of high order volume, campaigns or sales, processing may take slightly longer, but we always do our best to ship orders as quickly as possible.
Delivery Time
Once your order has shipped, delivery usually takes 5–10 business days, depending on the carrier and delivery address.
Factors outside our control, such as weather, carrier delays or customs processing, may affect delivery times.
Shipping Options and Cost
We offer free tracked shipping on all orders.
If you have special delivery requirements, contact us to ask whether express shipping is available for an additional fee.
Changing a Delivery Address
If you need to change the delivery address after placing an order, contact us as soon as possible.
We will do our best to help, but we cannot guarantee that an address change will be possible once the order has started being processed or prepared for shipment.
Cancelling an Order
You have approximately 2–3 hours after purchase to request a cancellation.
Contact us at support@calmycollar.com with your order number.
Once processing has begun, we cannot guarantee that the order can be cancelled.
Address Information
Please make sure your delivery address is complete and correct before placing an order, including:
— Street name
— House/apartment number
— Postal code
— City
— Country
We are not responsible for orders sent to an incorrectly entered address and, where permitted by applicable law, may not be able to offer a refund or store credit in such cases.
If a package is returned to us because the address was incorrect or incomplete, or because it was not collected within the carrier's collection period, applicable return shipping or handling costs may be deducted from any refund, where permitted by applicable law.
If you would like the order to be shipped again to a corrected address, additional shipping costs may apply depending on your location.
Delivered Packages
Without Shipping Insurance
When the carrier marks a package as delivered, we may not be able to provide a refund for packages reported as lost or stolen after confirmed delivery.
Please contact the carrier directly to start an investigation.
With Shipping Insurance
Where shipping insurance applies, we may cover the value of orders that have been investigated and confirmed as lost or stolen in transit.
If the carrier has marked the package as delivered and confirmed delivery, coverage for the delivery value may not apply.
Contact
For questions about your delivery, contact:
CalmyCollar